Zimbabwe’s government has announced a five-month moratorium on the regulation of app-based transport services, giving operators and regulators time to develop a comprehensive framework for the rapidly growing sector. The decision covers platforms such as Bolt, inDrive, Tap & Go, GoFaster, and KOSE.
Finance, Economic Development and Investment Promotion Minister Professor Mthuli Ncube presented the review of licences, permits, levies and fees to Cabinet, which approved interim measures including the moratorium. During this period, the government will collaborate with industry players and regulatory authorities to create a self-regulatory system that enhances passenger safety and operational standards.
Why the moratorium?
E-hailing services have become an integral part of Zimbabwe’s transport network, offering affordable and convenient travel while creating jobs, especially for young people. However, regulatory challenges have hampered ease of doing business, prompting the need for a thorough review.
Ncube highlighted that the e-hailing sector provides convenient, affordable and dignified transport services while creating employment opportunities, especially for young people. He added that the moratorium will allow the government to address issues such as passenger safety, driver regulation, and taxation before permanent rules are introduced.
Tax registration and formalisation
As part of the transitional measures, e-hailing businesses must register with the Zimbabwe Revenue Authority (ZIMRA). Operators already registered are required to regularise their tax status. This move aims to clarify tax obligations for drivers and platforms while bringing the sector further into the formal revenue system.
New regulations on the horizon
Cabinet has directed the Ministry of Transport and Infrastructural Development to develop regulations specifically for e-hailing services, in consultation with stakeholders and informed by international best practices. The regulations are expected to promote safe, secure, convenient and affordable transport, aligning with the National Development Strategy 2.
The e-hailing review is part of a broader government exercise reviewing licences, permits, levies and fees across 13 priority sectors. The goal is to reduce the cost and complexity of doing business, strengthen competitiveness, and improve public service delivery.
